Refund policy

Last updated: July 3, 2026

At Love Your Luxury we specialise in authenticated pre-owned luxury handbags and accessories. Due to the unique, collectible and pre-owned nature of our inventory, we maintain a strict returns policy to protect both our customers and our business.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law (“ACL”).

1. ALL SALES ARE FINAL

Unless required under Australian Consumer Law, all sales are final.

We do not offer refunds, exchanges or store credits for:

  • Change of mind
  • Incorrect purchase
  • Finding the item elsewhere
  • Personal preference
  • Fit, size or weight expectations
  • Colour variations caused by different screen settings
  • A decision that the item is no longer wanted
  • Delayed delivery caused by the courier
  • Gift purchases

Please read the item description carefully and review all photographs before purchasing.


2. CONDITION OF PRE-OWNED ITEMS

All handbags sold by us are pre-owned unless expressly described as “New”.

Normal signs of wear are expected and are not defects.

Examples include:

  • Surface scratches
  • Softened leather
  • Minor corner wear
  • Creasing
  • Hardware tarnishing
  • Interior marks
  • Leather ageing
  • Minor glazing wear
  • Natural leather variations
  • Vintage odours consistent with storage

These characteristics are part of purchasing authentic pre-owned luxury goods and do not constitute grounds for a refund.


3. ITEM DESCRIPTIONS

We make every reasonable effort to accurately describe every item.

Photographs form part of the item description.

Buyers are responsible for reviewing all photographs and asking any questions before purchasing.

Failure to inspect the listing prior to purchase does not entitle the buyer to a refund.


4. AUTHENTICITY

Every handbag is professionally authenticated before sale.  Each Certificate of Authentication (COA) is listed in the images.   Please refer to the tab for LegitGrail for their authentication processes. 

Both prospects and buyers are able to validate the Authentication via the barcode link.

If an authenticity concern is raised it will need to be validated by an Authentification authority in writing and we will undertake the appropriate LegitGrail process.

If the double-check does not change the result, LegitGrail require:

  • Two independent authentication certificates from recognised third-party authenticators stating the opposite conclusion.

  • The certificates must relate to the same item, verified by matching serial numbers or other identifying details.

  • Informal opinions, screenshots, emails or social media comments are not accepted as evidence.

 

We do not accept:

  • Social media opinions
  • Facebook authentication groups
  • Unverified online opinions
  • AI-generated authentication reports

If an item is confirmed to be inauthentic, we will provide a remedy in accordance with Australian Consumer Law.


5. SECURITY TAG

Every eligible handbag is fitted with a uniquely numbered tamper-evident security seal.

The seal number is photographed and recorded before dispatch.

The following immediately voids our voluntary returns process:

  • Removal of the seal
  • Cutting the seal
  • Replacing the seal
  • Tampering with the seal
  • Damage to the seal
  • Attempting to reattach the seal

Returns received without the original security seal attached exactly as supplied will not be accepted unless required under Australian Consumer Law.


6. RETURNED ITEMS MUST MATCH OUR RECORDS

Prior to dispatch we record:

  • Serial numbers
  • Date codes (where applicable)
  • Microchips (where applicable)
  • Hardware characteristics
  • Stitching patterns
  • Leather grain
  • Interior condition
  • Included accessories
  • Security seal number
  • High-resolution photographs

Returned items are compared against these records.

Where a returned item differs from our records, the return may be refused and the item returned to the customer.


7. HANDBAGS ONLY

Any voluntary return process offered by us applies only to eligible luxury handbags.

It does not apply to:

  • Designer sunglasses
  • Jewellery
  • Watches
  • Wallets
  • Small leather goods
  • Belts
  • Scarves
  • Shoes
  • Fragrance
  • Cosmetics
  • Gift cards
  • Clearance or final sale items

These items are final sale unless a remedy is required under Australian Consumer Law.


8. IF A RETURN IS REQUIRED UNDER AUSTRALIAN CONSUMER LAW

If you believe your handbag has a major problem under Australian Consumer Law, you must:

  • Contact us within 48 hours of delivery.
  • Provide your order number.
  • Provide clear photographs of the issue.
  • Not continue using the handbag after discovering the issue.
  • Return the item only after receiving written return authorisation.

Returned items will be inspected before any remedy is provided.  Our returns policy is for a store credit only.


9. RETURN SHIPPING

Where a return is approved:

The customer is responsible for:

  • Fully insured shipping
  • Tracking
  • Appropriate packaging

The customer remains responsible for the item until it is received by us.

We are not responsible for items lost or damaged during return transit.


10. REFUSED RETURNS

Any item returned without approval, or that does not comply with this policy, may be refused and returned to the sender at the sender’s expense.


11. FRAUD PREVENTION

To protect against fraudulent returns, every order may include:

  • Tamper-evident security seals
  • Recorded serial numbers
  • Date-code verification
  • Microchip verification (where applicable)
  • UV security marking
  • Detailed pre-dispatch photography
  • Video recording of the packing process

Any suspected fraudulent activity may be referred to the relevant authorities and payment providers.


12. CONTACT US

To report an issue with your order, please contact us promptly with:

  • Order number
  • Full name
  • Description of the issue
  • Supporting photographs

We will assess your request in accordance with this policy and Australian Consumer Law.